Privacy Policy

Top Win Lounge respects your privacy. This policy describes how we handle information in connection with this website.

We may collect information you provide when contacting us (e.g. email address). We may also collect technical data such as IP address and browser type when you visit the site. We use this to operate the site and improve the user experience.

We do not sell your personal data. We may share data with service providers that help us run the site, subject to confidentiality. Where we link to third-party sites (e.g. casinos), their own privacy policies apply once you leave our site.

You may have rights regarding your data depending on your location (e.g. access, correction, deletion). Contact us at info@topwinlounge.com for requests. We may update this policy from time to time; the current version is always on this page.

1. Who We Are

Top Win Lounge ("we", "us", "our") operates the website topwinlounge.com. We are an information and comparison site focused on gambling-related content for users in the United Kingdom and other permitted jurisdictions. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to that information. We are committed to protecting your personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 where applicable.

2. Information We Collect

We may collect and process the following categories of information. Information you give us: when you contact us by email or through any contact form, we may collect your name, email address, and the content of your message. We use this solely to respond to your enquiry and do not use it for marketing unless you have given explicit consent. Information we collect automatically: when you visit our Site, we may automatically collect technical information such as your IP address, browser type and version, operating system, referral source, pages visited and time spent, and similar usage data. This helps us understand how the Site is used, troubleshoot issues, and improve performance. We may use cookies and similar technologies for this purpose; see our Cookie Policy for details. We do not collect sensitive personal data (such as health or financial data) except where you voluntarily provide it in a message and we need it to respond.

3. Legal Basis for Processing

We process your personal data only where we have a lawful basis. For responding to your enquiries, we rely on our legitimate interest in communicating with users or, where relevant, on the performance of a contract. For technical and usage data, we rely on our legitimate interest in operating and improving the Site. For cookies that are not strictly necessary, we rely on your consent where required by law. You may withdraw consent at any time by changing your cookie preferences or contacting us. Where we are required to retain data for legal or regulatory reasons, we do so in accordance with those obligations.

4. How We Use Your Information

We use the information we collect to: provide and maintain the Site; respond to your enquiries and provide customer support; analyse usage and trends to improve the Site and user experience; ensure security and prevent fraud or abuse; comply with legal obligations; and enforce our Terms of Service. We do not use your personal data for automated decision-making or profiling that has legal or similarly significant effects. We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

5. Sharing of Information

We may share your information with: service providers who assist us in hosting the Site, analytics, or other technical operations, under contracts that require them to protect your data and use it only for the purposes we specify; law enforcement or regulatory bodies when required by law or to protect our rights and safety; and potential buyers or successors in the event of a merger, sale, or restructuring, subject to the same privacy commitments. We do not share your data with gambling operators for their marketing unless you have signed up with them directly. When you follow a link from our Site to a third-party website (such as a casino), that operator will collect and process data in accordance with its own privacy policy; we are not responsible for their practices.

6. Data Retention

We retain your data only for as long as necessary to fulfil the purposes set out in this policy. Contact and enquiry data are typically retained for a limited period after we have responded, unless we are required to keep them longer for legal or regulatory reasons. Technical and usage data may be retained in aggregated or anonymised form for longer for analytical purposes. When we no longer need your personal data, we will securely delete or anonymise it in accordance with our retention schedule and applicable law.

7. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include secure hosting, limited access to personal data, and use of encryption where appropriate. No method of transmission over the internet or electronic storage is completely secure; we cannot guarantee absolute security but we strive to protect your data in line with industry standards and legal requirements.

8. Your Rights

Depending on your location, you may have the right to: access the personal data we hold about you; request correction of inaccurate or incomplete data; request erasure of your data in certain circumstances; object to or restrict certain processing; data portability, where applicable; and withdraw consent where processing is based on consent. You also have the right to lodge a complaint with a supervisory authority, for example the Information Commissioner's Office (ICO) in the UK. To exercise any of these rights, please contact us at info@topwinlounge.com. We will respond within the time frame required by applicable law (typically one month under UK GDPR). We may need to verify your identity before processing your request.

9. International Transfers

Your data may be processed in the United Kingdom or in countries that have been deemed to provide an adequate level of data protection by the UK authorities. If we transfer data to countries without an adequacy decision, we will ensure appropriate safeguards are in place, such as standard contractual clauses approved by the relevant authorities, and we will inform you where required by law.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Site, or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review this policy periodically. If we make material changes that affect how we use your personal data, we will endeavour to notify you by a notice on the Site or by email where appropriate. Your continued use of the Site after the effective date of changes constitutes your acceptance of the updated policy. If you have questions about this Privacy Policy or our data practices, please contact us at info@topwinlounge.com.